Terma & Syarat

CAR RENTAL POLICY

Term & condition:

1.         Hirer’s Requirement

All driver must show a valid driver’s license at time of rental. Additional surcharge may be imposed for renters aged 21 – 24. PROACE CAR RENTAL reserves the right to refuse rental of vehicle if the renter demonstrates inability to handle the rental car or understand road rules and conditions.

2.         Car Rental Rates

Rates are quoted in Ringgit Malaysia (RM), which cover 24-hours unlimited mileage usage and are inclusive of maintenance based on fair wear and tear, insurance except fuel. Rates quoted are subject to change without prior notice.

24 hours       = RM120.00

12 hours       = RM70.00

1 hour            = RM8.00

One Week    = RM 600.00

3.         Extension of Rental

Renter needs to inform owner if renter would like to extend the usage of the vehicle and if the vehicle has been booked a penalty fee will be imposed on the renter for loss of client.

4.         Traffic Fines and Parking Fees

During the rental period, any traffic fines and parking fees incurred by the renter needs to be settled immediately as these are the responsibilities of the renter including any resulting penalties for late settlement of fines/ fees charged. The renter agree indemnity the owner (PROACE CAR RENTAL) for any liabilities arising thereof. An additional administration fee will be charged to the renter over and above any fines and penalty cost for any violation arising from renter’s use of vehicle. PROACE CAR RENTAL retains the right to charge against the said driver’s / renter’s charge if and when payment is due for traffic fines committed by the renter, upon receiving notification from the government authorities.

All fines and penalties, traffic summons incurred during the rental period will be charged back to the renter. In addition, a handling fee of rm50 will be levied on all payable traffic fines. A valet charge of RM30 may be levied if the vehicle is returned in a very muddy or dirty condition.

5.         Delivery & collection

location

6.         Deposit

Renter will be charged RM50.00 as a deposit in addition to the vehicle rental charges. Renters shall pay deposit together with the rental charges in cash. All rental deposit will be retained after the rental vehicle is returned. However if any available traffic or parking fines or summonses the renter needs to be responsible and settle the fines.

The rental deposit will also be used to set off with cost or repair for minor damages to the rental vehicle if it is sufficient.

7.         Insurance

Subject to terms specified in the Rental Agreement. Insurance is included in …….

Loss or damage of tyres, windows, windscreen, accessories and equipment aside from normal tear and wear are not protected by our car insurance. The renter agrees to indemnify the owner thereof. The car insurance will only be valid to authorise drivers of the rented vehicle. In the event that any vehicle is driven by a third party other than the renter, the renter will be fully responsible for all the cost of making good any damages caused by the third party and the renter is not entitled to any benefits of the existing insurance policy.

8.         Personal accident

The car insurance does not cover the driver or the passengers for the injury caused due to accident. In the event of any accident, the renter hereby agrees to fully indemnify the owner for any claims arising therefrom on a solicitor and client’s basis.

9.         Early return

Should renter confirm certain rental duration and extend the rental, then hirer will be discharged with respective rate (possibly discounted) for more usage.

Should renter confirm certain rental duration and return early, then renter will be charged with respective rates (possibly higher) for lesser usage.

Also, if renter’s early return falls on Saturday, Sunday or public holidays, then hirer without prejudice must pay until the next official working day.

10.      Excess rental & Late pick up

Standard rental is 24 hours per day except for certain Special Discounts or Special Deals. Excess hours will be charges at RM10 per hour off the standard rental rate. Excess hour’s charges are calculated differently for discounted deals.

Please read terms and conditions for special discounts and deals.

If the renter’s pick up time is after 5pm then the return time will be 3pm at the end of the rental period, otherwise standard hourly charge shall apply.

11.      Fuel

Excess fuel will not be refunded with other charges due from the renters.

12.      Vehicle condition

Upon return, the car has to be in the same condition as when it was rented. Failing which the renter will be liable for the cost of restoring the vehicle to its original condition.

13.      Prohibited Odours

All items and goods that discharged unpleasant odours are strictly forbidden from being carried in the vehicle (eg durian, salted fish, vomit etc), the renter will be responsible for the charges from rm100.00 and above to eliminate the odour.

14.      Renting Limits

The vehicles are to be used within Malaysia only and it should not be taken out of Malaysia without the consent of the owner in the writing and rental termination in any other place apart from our station are not permitted.

In the event that the said vehicle is used outside the renting limits, the renter will be fully liable for any consequential loss and damage to the said vehicle.

In the event that rental Is terminated outside of Malaysia, the company reserves the right to levy a collecting fee which differs in each location.

All vehicles are strictly prohibited from being driven to Thailand and Singapore.

15.      No Show

In the case of a  “no Show” of a renter, the reservation will be cancelled.

Reservation fee for vehicles that are reserved but not rented, if the reservation was not cancelled by the hirer within 48 hours of the anticipated arrival.

Cancellations are accepted up to two calendar days before reservation date. If the reservation is not cancelled, a No show fee of rm50.00 will be charged to guaranteed reservation. In the case of pick up point outside of kuala lumpur, charageble delivery fee applies.

16.      Peak season booking

Booking done for rentals during peak  season, will require all rental charges to be paid upfront 7days before the pick up dates or rate increase. If the rental is cancelled the following cancellation charges will apply:

Within 48 hours before pick up time – Full rental charges will be forfeited.

Within 2-3 days before the pick up date – 80% off the rental charges will be forfeited.

Within 4-5 days before the pick up date – 50% OFF THE RENTER CHARGES WILL BE FORFEITED.

Within 6 days before the pick up date – 30% off the renter charges will be forfeited.

Within working hours of the confirmation date – 10& off the renters charges will be forfeited.

17.      Reservation

A reservation is confirmation of a vehicle which is reserved at a particular location, on a specific date, at an agreed upon base rate plus taxes, surcharges and fees. Taxes, surcharge and fees are subject to change. Modifications to a reservation could result in a change in rate and other costs.

18.      Rental car responsibility

Advantage holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for normal wear and tear.

A renter may be held responsible for all damages, including loss of use should the vehicle be damaged in an accident, stolen or vandalised. This is the case regardless of fault. The renter may also be asked to pay for damages up to and including the total cost of replacing the vehicle in case of a total wreck or loss.